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quality policy

Dr.Shroff's Charity Eye Hospital prides itself in being patient centric and strives to achieve internationally benchmarked standards. The first step in this direction is to make patients aware of their rights.

All processes in the hospital are written down and documented and the issue of adherence to the same is audited frequently.

  • Treatment irrespective of gender, age disability, ethnicity or religion within the hospital's capacity, mission and policies.
  • Privacy & confidentiality of all communications and records about his/her care.
  • Receive information in non-technical language, regarding his/her illness, its likely course & the expected treatment.
  • Receive a description of the proposed treatment, the risks, and various acceptable alternative methods of treatment before giving consent to treatment.
  • Expect safety where practices & environment are concerned.
  • Information about access to ongoing clinical trials and research relevant to their treatment needs.
  • Be informed of the estimated costs prior to any treatment.
  • Comment or complaint about the treatment or the quality of the health services or care.

 Complaints and feedback

The hospital has a robust feedback system which works on 3 level. The intention is continuous improvement
  • Complaints and suggestions: There is a designated complaint officer to deal with patient care issues immediately. Complaint boxes are put up at various locations to make the process simpler.
  •  Outpatients feedback:  Patients are contacted within 3-4 days of their visit to the hospital and their feedback, complaints and suggestions are recorded
  • Inpatients Feedback: Patients undergoing surgery are contacted after 7 days of their discharge from the hospital to record their feedback, complaints and suggestions.